FAQ's
How do I place an ad?
It's easy to place print and online ads by following these easy steps:
- Added Enhancements available:
- Photos
- Attention Getters
- Borders
- Shading
- Bold Text
- Featured Listing
- Spotlighted Listing
When will my ad appear?
You will be able to select your start date according to the available dates for your specific ad type.
Deadlines are programmed into the system.
Newly submitted ads will not appear right away. They have to go through an approval process by one of our online specialist during regular business hours (Monday – Friday; 8am-5pm).
Changes to ads – follows the same guidelines as newly submitted advertisements.
How do I upload and crop photos for my ad?
On the Customize Your Online or Customize Your Print Ad Screen, the photo uploader tool can be found at the bottom of the page (see sample below). Each image/photo allowed by your package will have a square placeholder. Just click the "Upload Image" link beside the image placeholder, browse for your photo on your computer/device, and select it.
Crop the image:
- Once your image/photo is uploaded, you can then crop the image if you like, by clicking the "Crop Image" link beside the image. Your image will be shown in a pop-up window. Click and drag your mouse over the image to set your crop area. Your crop area will automatically be set to a certain shape.
What forms of payment do you accept?
Visa
Mastercard
American Express
Discover Card
How do I create an account/password/login?
Select the “CREATE ACCOUNT” item at the bottom right of the Please Login to Start Box.
You will see the required fills to complete indicated by and * (asterick).
Once you complete the create account form, you will be able to log into the window below at any time and submit your ad, review old ads, make changes to your existing ads, etc.
What affects the price of my ad?
Several factors influence the cost of an advertisement:
- Categories
- Size of Ad
- Publications you select
- Packages
- Enhancements
My ad did not appear online. What do I do?
If you are not able to locate your ad, please email us at classifieds@theadvocate.com or call 1-800-960-6397, select the Classified Advertising Department.
What is the refund policy?
Advertisements that are canceled before the ad's booking deadline will receive a full refund.
No refunds are issued for advertisements that are canceled after the ad's booking deadline.
There are no refunds for errors in the text and details of an advertisement that have been entered by an advertising customer. Please ensure that you read your advertisements carefully before finalizing your purchase.
There is no refund for a customer's claim that an advertisement had little or no response. We do not guarantee responses or results from an advertisement.
If an advertisement does not appear as it was ordered, please contact us at 1-800-960-6397. Select the Classified Advertising Department, Monday to Friday, between 8:00 AM to 5:00 PM.